Perfect fit guarantee

How to claim your Perfect Fit guarantee:

1. Visit your local tailor within 20 days from receiving your tailor-made garment.
2. Make the adjustments needed so your custom made piece of clothing will fit you perfectly.
3. Pay the alteration costs.
4. Ask your tailor for a receipt with a short description of the adjustment applied to your garment. The receipt needs to describe the alterations in detail, i.e it is not sufficient with “tailor services” or similar as headline, so please ask your tailor to clearly state on the receipt both what kind of alterations that have been performed and what each alteration cost was.
5. Take a photo of the receipt.
6. Send it to customerservice@suitopia.com

The following conditions apply for refund of alteration costs:

• You must email your complaint about your order within 20 days after delivery.
• Your alteration costs will only be reimbursed if you provide a verified and detailed receipt within 20 days after delivery.
• Our Perfect Fit covers reimbursements for alterations up to 25% of the order value but to a total maximum of £80.
• If you e-mail your receipt later than 20 days, but less than 90 days after your order has been delivered, your refund for the adjustments will be reimbursed in the form of store credits, which can be used to shop any available products on our website.

Follow this process:

1. Within 20 days from receival of your order, describe why alterations are not possible and send this together with pictures of you wearing the suit to customerservice@suitopia.com
2. Our quality department will assess your request and get back to you within five working days.
3. Before we can start a remake of your tailor-made clothing you need to visit your local tailor and re-measure yourself and fill in this form of what changes that can’t be made and why. It is important that you use this form. You also have to update your measurement profile if the measurements are different than your previously submitted. Potential cost of the tailor visit is not covered by the Perfect Fit Guarantee.
4. Return your custom fit garment to us. Please see the address below. Shipping fees of your return is not covered by the Perfect Fit Guarantee.
   
   Suitopia AB
   P.O. Box 10224-12142
   112 40 Stockholm
   Sweden
   
   
5. After our Customer service has verified your case we will proceed with a remake of your garment.

The following conditions apply for the remakes:

• The remade product must be of the same model and design as your original order.
• If you wish to make changes of your remake design and/or fabric there is an additional cost of 20% of your original order value plus price difference for the fabrics. If you choose a cheaper fabric than in your original order, the difference in between is not possible to exchange to any other cost
• The original garments must be returned to our customer service on below address:
  
  Suitopia AB
  P.O. Box 10224-12142
  112 40 Stockholm
  Sweden
  
  
• Customers are responsible for return shipping charges.
• If your original chosen fabric is out of stock, you are free to choose whichever other fabric within the same price range you want out of our stock inventory. Current stock inventory can be found here.
• Suitopia reserves the right to deny remakes in circumstances where our professional staff consider that local tailoring arrangement is the most suitable option, the products are not in perfect condition, if your adjusted measurement have more than 5 cm difference against the measurements found in your original order, or if the customer does not cooperate with the information requested for the remake.