Privacy notice

Personal data controller

Suitopia Scandinavia AB (“Suitopia”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

Suitopia Scandinavia AB
Tegnérgatan 6
113 58 Stockholm
Sweden

Contact email: customerservice@suitopia.com
Company registration number: 556711-2601
VAT registration number: SE556711260101

Your rights

You have rights as an individual which you can exercise in relation to the information we hold about you.

The right to be informed
You have the right to be informed about the collection and our use of your personal data.

The right to access
You have the right to request information about the personal data we hold on you at any time. You can contact Suitopia and we will provide you with your personal data via e-mail.

The right to rectification
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

The right to erasure
You have the right to erase any personal data processed by Suitopia at any time except for the following situations:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

The right to restrict processing
You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, we are permitted to store the personal data, but not use it. You can make a request for restriction verbally or in writing.

The right to portability
You have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

The right to object
You have the right to object to the processing of your personal data in certain circumstances. You have an absolute right to stop your data being used for direct marketing. In other cases, where the right to object applies, we may be able to continue processing if we can show that you have a compelling reason for doing so.

Types of personal data we process and why

We will process the following categories of personal data:

  • Contact information such as name, address, e-mail address and telephone number: In order to ship the order to you and communicate with you should there be any issues with your order. We also use your email address to send e-newsletters.
  • Measurements and body type: In order to create custom garments for you.
  • IP address: Used to whitelist IP addresses of our partners and to prevent fraud.

How we use your information

This privacy notice tells you what to expect when Suitopia collect and process personal information.

Visitors to our website
When someone visits suitopia.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can read more about how we use cookies on our Cookies page.

Payment information
We never store your credit / debit card information. All payments are processed entirely by our payment service providers.

E-newsletters
We use a third-party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.

You can always unsubscribe from receiving e-newsletters by the following means:

  • Following the instruction in each marketing e-mail
  • Edit the settings of your Suitopia account

People who email us
We will monitor any emails sent to us, including file attachments, for viruses or malicious software.

Customer Service
We will only use the personal information we collect to process the request and to check on the level of service we provide. We do compile statistics showing information like the number of requests we receive and the nature of requests, but not in a form which identifies anyone.
We usually need to disclose the requester’s identity to whoever the request is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a requester does not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a request on an anonymous basis.

Access to your personal data

Suitopia tries to be as open as we can be in terms of giving people access to their personal information. If we hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.
To make a request to us for any personal information we may hold, you need to put the request in writing to us to the addresses (email or postal) provided in this Privacy Notice).
If we do hold information about you, you can ask us to correct any mistakes by contacting us.

Transfer of personal data

Relevant personal data may be shared with third parties both inside and outside the European Economic Area to produce and deliver goods, send newsletters and to provide customer service. For the completion of payment forward payment data to the chosen payment provider. The data passed on to our service providers in this context may only be used by them for fulfilling their duties. Your personal data will not be forwarded for any reason than those mentioned above.

Storing of data

We use up-to-date security solutions to protect your information.

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website.