Purchasing Conditions

Privacy notice

Read our privacy notice here.

Validity

This agreement is valid between Suitopia Scandinavia AB and its customers.

Terminology

Custom made products are products made from personal measurements (such as suits, shirts and tuxedos).

Standard products are products not made from personal measurements (such as bow ties and cufflinks).

Order confirmation

When you have completed your order, you will receive an order confirmation by e-mail. You can keep track of your order status by logging into your account and going to "Your order history" at; www.suitopia.com. Please note that you have to log in to do this.

Production and delivery

Production time of your garment is 2-3 weeks after your payment and then another 1-2 weeks for shipping. Expect a total time of 3-5 weeks from placing your order until your garment arrives.

If you have ordered fabric samples, these will be sent to you by post within 1 week after your payment and expect another 1 week for shipping within Europe and up to 10 days for shipping to the US and orders outside Europe.

Payment terms

Payment can be made by major payment providers such as Klarna, Paypal, credit- or debit cards. As soon as you have placed your order and your payment has been processed, your order will be sent to production.

Shipping

Delivery is performed by trusted carriers such as DHL, FedEx, UPS or similar.

When the order is in the carrier's hands, the carrier is responsible for it. The delivery time could be different due to external factors e.g in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.).

Shipping is free on orders above £300. For orders below this value shipping costs will be at a flat rate of £40 (regardless of the number of products). Please read our full shipping and delivery terms here.

Fabric samples ship for free and shipping is included in the total price.

Return, exchange and refund policy

Once your payment has been processed your order goes into production. Our made to measure garments are tailored according to a certain person’s individual measurement and hence it will not fit anyone else than the intended customer. Because tailor-made clothing does not have any resale value, Suitopia does not offer any refunds, exchanges or returns, but instead has a Perfect Fit Guarantee to ensure quality. You can read more about our Perfect Fit Guarantee here and our FAQ here.

Caring and cleaning advice for your custom fit garment

How do I store my custom made clothing?

Always keep your custom made product on a quality hanger when not in use. It is possible to iron the fabric, but only with low heat and preferably with a towel between the iron and the fabric in order to maintain the quality of the fabric.

Can I dry clean tailor-made clothes?

Try to limit the dry cleaning to a minimum. Dry cleaning uses harsh chemicals that stresses the delicate fabrics.

My custom fit garment smells bad

Odeur can often be resolved by simply airing your piece of garment outside for a while.

Can I wash my tailor-made clothing in the washing machine?

The short answer is yes, but it all depends on the material of the garment. Wool and cashmere is more sensitive than e.g man-made fabrics. Turn your custom made clothing inside out and put it in a mesh bag. Choose the most gentle washing option on your washing machine, usually hand wash, and make sure you are washing in cold water.

Stains can be removed with a little water and/or a drop of lemon and a dry sponge.

My bespoke garments is wrinkled

If your garment is wrinkled upon arrival, put on some hot water in the shower and let your custom fit clothing hang in the steam. You can also use a spray bottle with cold water to easily spray the fabric in order to straighten wrinkles.

Force Majeure

In case of war, natural disaster, labor related disputes, government edicts, delivery failures from suppliers, extraordinary circumstances outside Suitopias control, that affects the contract between Suitopia and the customer, Suitopia will not be responsible for completing the terms specified above.

Dispute

A purchase from Suitopia is governed by Swedish law. Any dispute with companies within the Suitopia Group, its employees, Directors, or owners, individually or together, shall be settled in a Swedish court of law.

Disclaimer

How a product from Suitopia is used is the responsibility of the bearer of the product and how it is kept is the responsibility of the keeper of the product. No company within the Suitopia Group, its employees, Directors, or owners, individually or together, can be held responsible for any injury, damage, harm, suffering, etc to anyone or anything that has been caused, directly or indirectly, by a product from Suitopia.

Personal data

Our privacy policy, which sets out how we will use your information, can be found in our Privacy Policy. By using this website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Your personal data will be stored and processed by Suitopia in the manner stated in our privacy policy. We do not share your personal data with any other third party for marketing purposes.

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